Product Manager - Rider Product & Platform

Bengaluru, Karnataka, India Full-time


GO-JEK is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, getting a massage and two dozen services. It is Indonesia’s first and fastest growing unicorn building an on-demand empire.

In the last 36 months, the startup’s total order volumes has grown to 6600x and diversified into 18 verticals. The company runs the equivalent of three Indian unicorns rolled into one. GO-FOOD is one of the largest food delivery services in the world. 3 years since the mobile app launched, GO-JEK does more rides than India’s largest taxi-sharing service.  

A total of 1,000,000 drivers collectively cover an average distance of 16.5 million kilometers each day, making GO-JEK Indonesia’s de facto transportation partner. GO-JEK is a verb. GO-JEK is a way of life. It is quite simply the operating system of Indonesia. 200 engineers spread across Jakarta, Singapore and India make software decisions that impacts about 260 million people in the country.

GO-JEK Tech is the product development and training centre of GO-JEK. The tech team comprises of developers, data scientists, designers and product managers who work on product innovation, mining data and crafting consumer experiences. The average age of the team is 29 and it runs one of the largest jruby, Java and go clusters in Asia.


About the role:

GO-JEK is looking for an experienced Product Manager to help build out our customer experience. As product manager, you will drive the conceptual and technical development of product ideas from end-to-end for GO-JEK and our customer base. You love working with passionate customers, talented designers and engineers to craft beautifully simple solutions for challenging user stories.

What you will do:

  • Drive product strategy and execute on the prioritized roadmap for your product area
  • Lead a cross-functional team, partnering with engineering, design and other teams to ship major features and product improvements
  • Define, track and report on key product, business and customer metrics
  • Seek product ideas and feedback, gather requirements, write specs, create wireframes and workflows
  • Partner with the design and user research teams to understand customer problems and identify and iterate on solutions
  • Define clear and well-scoped requirements documents that are easily understood by technical and non-technical audiences
  • Work with our data team to understand customer behavior and identify problems and opportunities
  • Collaborate with internal stakeholders in support, marketing, sales and business to develop launch strategy, product messaging and training

What you bring to the role:

  • BA/BS degree or equivalent practical experience
  • 2-5 years of experience working as a product manager, ideally working on consumer-facing, large-scale products
  • Independent and curious, you set your own targets, ask for help when you need it and are always looking to learn something new
  • You’re entrepreneurial and are comfortable working in a complex and face-paced environment
  • Analytical and data-driven, you love digging into the data to understand what’s happening and define & measure success on every project
  • You’re passionate about your customers and always bring questions back to what will serve them best
  • You have experience leading agile product development teams and are always looking for ways to help them be more effective
  • You’re fluent in English and are a confident communicator
  • Experience as a software engineer / developer and working with distributed teams are highly desired.

GO-JEK is an excellent team because of the diverse backgrounds of our staff. In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. We sincerely encourage women, minorities, and people from underrepresented backgrounds to apply.

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